This Privacy Policy applies to personal information processed in connection with this website, purchases, customer onboarding, license administration, support and AI PRODUCTIONS-related services.

It should be read together with the applicable Master Terms, AI PRODUCTIONS License Agreement, AI & Content Responsibility Addendum and, where applicable, the License Schedule corresponding to the plan actually purchased.

Depending on the service or customer relationship, information processed may include:

Information may be collected directly from customers or generated through legitimate operation of the applicable service.

Sources may include:

• website forms;
• checkout and payment processes;
• license registration or activation;
• customer onboarding;
• support communications;
• authorized integrations;
• operational and security logs;
• customer-provided configuration data.

Personal and operational information may be processed as reasonably necessary to:

• provide purchased products or services;
• register and verify licenses;
• activate authorized client instances;
• perform customer onboarding;
• configure requested workflows;
• process payments and subscription status;
• provide customer support;
• maintain security and prevent misuse;
• maintain contractual or audit records;
• comply with applicable legal obligations;
• improve compatibility and reliability where appropriate.

Payments may be processed through authorized payment providers such as Stripe.

When payment is processed by an external payment provider, payment-card information is submitted to that provider according to its own privacy and security practices.

The Provider may receive transaction-related information such as:

• customer or payment reference;
• product or plan purchased;
• payment status;
• subscription status;
• transaction date;
• billing-related information made available by the processor.

AI PRODUCTIONS licenses may use a private licensing registry or equivalent licensing authority to determine whether a license is valid and which entitlement applies.

License records may include:

• License ID;
• customer or account identifier;
• email associated with the purchase;
• purchased plan;
• license status;
• issue date;
• redemption date;
• authorized client-instance identifier;
• agreement versions accepted;
• security or audit information reasonably required to prevent abuse.

A redeemed license record may be retained rather than deleted so that unauthorized reuse can be detected and legitimate licensing history can be maintained.

Customer onboarding may request information necessary to configure a licensed AI PRODUCTIONS instance.

This may include:

• customer and business identifiers;
• store information;
• product-library information;
• authorized operator information;
• workflow configuration;
• notification preferences;
• customer-controlled storage locations;
• other configuration reasonably necessary for installation.

AI PRODUCTIONS may be designed to work with customer-authorized services such as:

• Google Drive;
• Gmail;
• ChatGPT or compatible AI services;
• Notion;
• Stripe;
• other compatible platforms selected by the customer.

Customers may be required to authorize those services through the third-party provider’s own authentication or permission system.

Each connected service may independently process information under its own terms and privacy policies.

AI-assisted workflows may process customer-provided creative materials or operational data when necessary to perform the requested production or workflow.

Depending on customer configuration, such information may include:

• briefings;
• product references;
• brand assets;
• model references;
• creative instructions;
• generated outputs;
• quality-review information.

Customers remain responsible for ensuring that materials they provide may lawfully be processed for the requested purpose, as described in the AI & Content Responsibility Addendum.

Information may be shared with service providers when reasonably necessary to provide the requested service or operate supporting infrastructure.

Such categories may include:

• payment processors;
• hosting providers;
• cloud or productivity providers;
• AI and generation providers;
• email infrastructure;
• support or security providers;
• professional advisers where legally appropriate.

Information may also be disclosed where required by applicable law, valid legal process, protection of legal rights or legitimate security requirements.

Reasonable technical and organizational safeguards should be used to protect information against unauthorized access, misuse, alteration or disclosure.

Depending on the relevant system, safeguards may include:

• access controls;
• customer-specific authorization;
• separation between client instances;
• credential segregation;
• audit records;
• controlled license activation;
• least-privilege access where technically supported.

No internet-connected system can be guaranteed to be completely secure, and customers should also maintain appropriate security for their own accounts and devices.

Information may be retained for only as long as reasonably necessary for the purpose for which it was collected and for legitimate contractual, licensing, billing, security, support or legal needs.

Different types of information may require different retention periods.

Examples of information that may be retained include:

• transaction records;
• license history;
• agreement acceptance records;
• fraud-prevention records;
• support history;
• records required by applicable law.

Customer-controlled production files stored in customer-controlled services may be subject to the customer’s own retention and deletion decisions and the policies of the relevant platform.

Customers, service providers and connected technology platforms may operate in different countries.

As a result, information may be processed or stored in jurisdictions outside the customer’s country where reasonably necessary to provide the applicable service.

Where applicable data-protection law requires specific safeguards for international transfers, appropriate mechanisms should be used as required by that law.

Depending on the customer’s location and applicable privacy law, individuals may have rights relating to their personal information.

These rights are not absolute and may be subject to lawful exceptions, including contractual, security, fraud-prevention, financial-record or legal-retention requirements.

Requests concerning applicable privacy rights may be submitted using the privacy contact identified at the end of this Policy.

This website may use cookies or similar technologies where required for website functionality, security, checkout, user preferences or other enabled website features.

Additional analytics or marketing technologies may be used only where they are actually enabled on the website and subject to applicable consent requirements.

AI PRODUCTIONS commercial licensing and business onboarding are not intended to be purchased or operated by children who lack legal capacity to enter into the applicable agreement.

If information relating to a minor is processed as part of customer-supplied creative material, the customer remains responsible for obtaining any permissions or lawful basis required for the intended use.

This Privacy Policy may be updated to reflect changes in technology, services, legal requirements, processing practices or security procedures.

Updated versions may display a revised version number and effective date.

Where applicable law requires additional notice or consent for a material change, those requirements will apply.

Questions or requests concerning this Privacy Policy may be directed to the contact information below.